Meet Ovie: Enhancing the Patient Experience at the Beside and Beyond

In today’s hospitals, nurses are frequently interrupted by patient inquiries, impacting workflow efficiency and patient safety. Many patients hesitate to ask questions, fearing they might be a burden. Communication barriers further complicate the situation, especially for those with limited English proficiency.

Imagine a personal nurse that provides real-time, judgment-free answers in multiple languages—empowering patients while reducing interruptions for nurses. Oneview’s Virtual Patient Assistant leverages Generative AI, Electronic Health Record integration, and trusted medical sources to deliver personalized, context-aware information. By acting as the first line of support, this Virtual Patient Assistant enhances patient understanding and allows nurses to focus on critical care tasks, while ensuring patients are connected with the virtual care team, nurses and other care team members.

Join us to explore how Virtual Patient Assistants are redefining patient engagement and hybrid care models—both for the patients and their care teams.

Learning Objectives:

• Understand the Impact of Patient-Nurse Interruptions: Learn how frequent patient inquiries affect nurse efficiency, patient safety, and overall hospital workflow.
• Ensure Responsible and Safe AI-Driven Patient Engagement: Explore how Virtual Patient Assistants leverage Generative AI while prioritizing patient safety, data privacy, and ethical AI use. Learn about the safeguards in place to ensure accurate, bias-free, and trustworthy responses.
• Envision the Future of Hybrid Care Models: See how Virtual Patient Assistants act as the first line of support, integrating with virtual and in-person care teams to improve accessibility and scale healthcare beyond the hospital.